Privacy Notice
Last updated:
This is an interim notice. It covers this website (itenant.com), the Management Portal at app.itenant.com and the Tenant Portal at my.itenant.com. It replaces the edition of October 12, 2026.
Full Terms of Service and a full Privacy Policy for the portals are being prepared and will replace this notice.
1. Who we are
iTenant is operated by Vera Manage LLC ("iTenant", "we", "us"), which runs this website, the Management Portal and the Tenant Portal. We are based at 1895 Tyler St, STE 404, Hollywood, FL 33020, United States.
This notice explains what personal information these sites collect, how we use it, who receives it and the choices you have. It does not cover other websites, which have their own policies.
2. Who keeps your lease records
The Management Portal is software that property-management companies use to run the properties they manage. Vera Manage LLC is also one of those companies and uses the platform for the properties it manages.
- The company that manages your property enters and keeps your lease, unit, charge, payment and maintenance records in the platform, and that company's staff can see them.
- If a company other than Vera Manage LLC manages your lease, that company's own privacy practices also apply. Please contact it first about your lease records. You can also write to us, and we may pass your request on to that company.
- Vera Manage LLC operates the platform and works with the service providers listed below.
3. This website
itenant.com is an information page about iTenant that links to the two portals. On this website:
- There are no forms and no accounts, and we do not ask you for any information.
- The "Request a demo" links open your own email app. If you write to us, we receive your address and what you send, and use it to reply.
- We set no cookies and store nothing in your browser.
- We use no analytics, advertising or session-recording tools.
- Our host, Vercel, receives your IP address and the details of each request (the page, your browser, the referring site and the time) whenever your browser loads a page.
- The home page loads the Inter typeface from Google Fonts (fonts.googleapis.com and fonts.gstatic.com). When it loads, Google receives your IP address, information about your browser and the address of our site.
- This notice page and our "page not found" page load nothing from other companies.
4. What the portals collect
Property managers, owners and staff use the Management Portal (app.itenant.com). Residents use the Tenant Portal (my.itenant.com). Depending on who you are and what you do, the portals process the following.
| Category | What it includes | Where it comes from |
|---|---|---|
| Account and sign-in | Email address; password (kept by our sign-in provider, Supabase Auth, only as a hash we cannot read); name; account status; when the account was created and when you last signed in. If you use the Google sign-in button: your name, email address, profile picture and Google account ID. | You; Google, if you sign in with it |
| Company and team (Management Portal) | The company's name, address, contacts, time zone and logo; its size and the plan chosen at sign-up; team members, their roles and invitations; preferences; the company's taxpayer identification number and IRS transmitter control code for filing Forms 1099. | Company staff |
| Residents and leases | Residents' names, email addresses and phone numbers; lease dates, term, move-out, deposit, status and notes; household members, occupants, guarantors and emergency contacts with their contact details; renters insurance details; charges, receipts, credits, balances, statements and deposit refunds. | The company that manages your property; you, when you ask to change your details |
| Applicants | Name, address, email, phone, desired move-in date, status, notes and occupants, and a screening result if company staff record one. The platform does not run background or credit checks. | The company you applied to |
| Owners and vendors | Contact details, bills and payments, contracts, insurance, and taxpayer identification numbers (EIN or Social Security number) for Forms 1099. | The managing company |
| Customers (Management Portal) | People and businesses who pay a company but are not its residents, such as buyers at a storage-unit auction: name or company name, address, email address, phone numbers, website, status and notes; their charges, payments and attached documents; and, for an auction buyer, the unit, sale date and price. | The managing company |
| Maintenance | Request descriptions, status and updates, and photos attached to a request. | You; company staff |
| Documents | Lease, resident, property, owner and company documents, floor plans, and attachments to messages. | Company staff |
| Messages | Emails that companies send through the platform (recipient, subject, text and attachments); Tenant Portal invitations; maintenance, payment and automatic-payment notices; announcements. The platform delivers email only: text messages (SMS) that staff write in it are recorded but not sent. | Company staff; the platform |
| Online payments (only where switched on) | References to your Moov account and saved payment methods; the type, brand and last four digits of a card or bank account, and whether a card is credit, debit or prepaid; bank-account verification status; payment amounts, dates and status, failure reasons, and return or dispute codes; automatic-payment settings and runs. You enter full card and bank account numbers in Moov's own form; we do not receive or store them. | You; Moov |
| Records of agreement | Your acceptance of Moov's terms and each payment or automatic-payment authorization you give: the wording and its version, the amount, the payment method, the time, your IP address, your browser and your email address. | You, when you agree |
| Change requests | Phone and email changes you ask for, and what became of each request. | You |
| Error reports | When a portal page fails: the error message and technical trace, the page path (without its query string), your browser, the app version, the time, and your account and company IDs. | Your browser |
| Technical data | IP address and request details in our providers' logs; a one-time bot-check token on sign-in screens where the check is switched on. | Your browser |
Some of this is sensitive information, such as account sign-in details and taxpayer identification numbers. We use it only for the purpose it was collected for, such as signing you in or preparing Forms 1099, and to keep the portals secure.
5. How we use it
- To provide the portals: show residents their lease, balance, charges, statements and documents, and let companies manage their properties, residents, owners, vendors and accounts.
- To take online payments through Moov where they are switched on, verify bank accounts, run automatic payments you set up, and keep a record of what was agreed.
- To send service emails: links to confirm your email address, reset your password or confirm a new email address; invitations; maintenance updates; and payment and automatic-payment notices. A company can also email you through the platform; those messages come from that company, and replies go to it.
- To handle maintenance requests.
- To keep accounting records and prepare tax forms such as Form 1099.
- To protect the portals and their users: limit repeated attempts, check for bots where that check is switched on, and investigate misuse.
- To find and fix errors.
- To comply with the law, respond to lawful requests, and establish or defend legal claims.
6. Sale, sharing and advertising
We do not sell your personal information and do not share it for cross-context behavioral advertising or targeted advertising. This website and the portals have no advertising pixels or tags, and no analytics or session-recording tools. The map in the Management Portal sends Mapbox its own usage events, as described under Service providers.
Because there is no sale, sharing or targeted advertising to opt out of, Do Not Track and Global Privacy Control signals do not change how these sites work.
7. Service providers
These companies receive personal information through these sites or from our servers.
| Provider | What it does | Data | Where processed | When it receives data |
|---|---|---|---|---|
| Vercel Inc. | Hosts this website and both portals | IP address and request details (page, browser, referring site, time) | United States; worldwide edge network | Every page request, on all three sites |
| Google Fonts (Google LLC) | Delivers the Inter typeface for the itenant.com home page | IP address, browser information, our site's address. Google can recognize your browser on other websites that use its services, and may collect information about your online activities over time and across those websites under its own policies. | United States | When the itenant.com home page loads. The portals and this notice page do not use it. |
| Supabase, Inc. | Database, sign-in, file storage, server functions and error reports for both portals | Everything described in What the portals collect, including IP addresses in its logs | Database in the United States (us-east-1 region); server functions on Supabase's edge network | Whenever you use a portal |
| Moov | Online rent payments, saved cards and bank accounts, bank-account verification and automatic payments in the Tenant Portal | Your name, email address, phone number (if it is on your lease) and our internal reference for your account; the card or bank details you enter in Moov's form; payment amounts and dates; your IP address and browser information each time its script loads. Moov tells our server about payment results, returns and disputes. | Moov's systems | Moov's script (js.moov.io) loads with every Tenant Portal page, including the sign-in and sign-up screens and while online payments are switched off, so Moov receives your IP address, browser information and the portal's address each time. Where online payments are switched on, Moov's form also loads when you open the payment-method or terms screens, and our server contacts Moov when you pay, save a payment method or an automatic payment runs |
| Cloudflare Turnstile (Cloudflare, Inc.) | Checks that sign-in and sign-up screens are used by a person, not a bot | IP address, browser and device signals | Cloudflare's worldwide network | On the sign-in, sign-up and password screens of both portals, where the check is switched on |
| Google Sign-In (Google LLC) | Lets you sign in to either portal with your Google account | Your name, email address, profile picture and Google account ID, passed to us through Supabase | United States | Only when you press the Google sign-in button (Continue with Google or Sign in with Google) |
| Mapbox, Inc. | Shows the property map on the Management Portal dashboard (staff only) | IP address, browser information, the map area shown and usage events the map sends to Mapbox. If you press the locate button and allow it in your browser, the map uses your location to show where you are, and Mapbox receives the map area around it. | United States | When the dashboard map is shown. The Tenant Portal does not use Mapbox. |
| Our email delivery (SMTP) provider | Delivers the emails the portals send | Recipient's address, sender and reply-to addresses, subject, text and attachments | The provider's mail servers | From our server, each time an email is sent |
Each provider handles data under its own terms and privacy policy. Apart from these providers and the company that manages your property, no other company receives personal information from these sites or from our servers, unless the law requires it.
8. Cookies and browser storage
This website sets no cookies and stores nothing in your browser.
The portals do not set cookies of their own. They use your browser's local storage and session storage for:
- keeping you signed in (kept after you close the browser only if you choose "Remember me");
- a one-time security code that completes sign-in from an email link or from Google;
- your "Remember me" choice;
- the lease or company you selected;
- a pending team invitation and the page to return to after you sign in;
- a marker that reloads the app once after an update.
These items are needed for the portals to work; none is used for analytics or advertising. Clearing your browser's data for a portal signs you out. Moov's script and payment form (on any Tenant Portal page), Cloudflare's bot check and the Mapbox map may set their own cookies or browser storage under their own policies.
9. How long we keep it
We keep personal information for as long as we need it for the purposes in How we use it. The full Privacy Policy will set out periods for each type of record. Until then:
- Lease, accounting and payment records are kept while the managing company uses the platform, and afterwards for as long as needed for accounting, tax, legal and payment-network requirements and to resolve disputes.
- Records of agreement (acceptance of Moov's terms and payment or automatic-payment authorizations) are kept after an account or lease is closed, as evidence of what was agreed.
- Error reports are not deleted automatically. From time to time we delete older reports by hand (currently those more than 90 days old); there is no fixed schedule.
- Supabase keeps our server-function logs for about 7 days on our current plan.
- Daily database backups are kept for 7 days, so deleted information can remain in a backup for up to 7 days.
- Information held by providers, such as Moov's payment records, is kept under their own policies.
You cannot yet close a portal account yourself. To close an account or ask us to delete information, write to us (see Contact).
10. Your choices and requests
- In the Tenant Portal, you can change your sign-in email under Account (we send a confirmation link to both the old and the new address) and ask your property manager to change your phone numbers.
- Your lease records are kept by the company that manages your property; ask that company to correct them.
Where applicable law gives you these rights, you may ask to know what personal information we hold about you and to access it, to correct it, to delete it, or to receive a copy of it.
To make a request, email info@itenant.com or call +1 (954) 315-1700. Tell us which portal you use and what you are asking for. We may need to confirm your identity, for example by replying to the email address in our records, and we may forward requests about lease records to the company that manages your lease. Some records, such as payment records and records of agreement, may have to be kept after a deletion request where the law requires or allows it.
We will not discriminate against you for using these rights.
11. Where it is processed
We are based in the United States. Our database is hosted by Supabase in the United States (us-east-1 region), and Supabase runs our server functions on its edge network. Your information is also processed in the United States by Mapbox and Google; on Moov's systems; on the worldwide networks of Vercel and Cloudflare; and on the mail servers of our email provider. The laws of the places where it is processed may differ from the laws where you live.
12. How we protect it
We use measures suited to the information the portals hold, including:
- encrypted connections (HTTPS) on all three sites;
- database access rules designed so that residents see only the records of their own lease and company staff see only their company's records;
- passwords kept by Supabase Auth only as hashes;
- card and bank account numbers entered in Moov's form, never on our servers;
- limits on repeated sign-in and payment attempts.
No method of transmission or storage is completely secure. If a breach affects your personal information, we will notify you as the law requires.
13. Children
This website and the portals are meant for adults. They are not directed to children under 13, and we do not knowingly collect personal information directly from children. A property manager may record household members, including children, as occupants on a lease. If you believe a child has given us personal information, write to us and we will delete it.
14. Changes to this notice
This interim notice will be replaced by a full Privacy Policy. Until then, we will update it if our practices change and change the date at the top.
15. Contact
iTenant — operated by Vera Manage LLC1895 Tyler St, STE 404
Hollywood, FL 33020, United States
Email: info@itenant.com
Phone: +1 (954) 315-1700